Privacy Policy

1. Who this policy covers

This policy explains how Onhook ("Onhook," "we," "us") collects, uses, and shares information when you use our appointment-booking and lead follow-up service. It applies to two kinds of people: (a) contractors who create an Onhook account, and (b) leads/customers of those contractors who interact with Onhook only through a public booking page, a quote form, or SMS/email — without ever creating an account.

2. Information we collect

From contractors: name, business name, email, phone number, timezone, trade/industry, and — if you connect it — access to your Google Calendar to read busy times and create appointment events.

From leads: name, email, phone number, and any notes submitted through a booking or quote form, along with whether you've consented to receive text messages.

Billing information: we use Stripe to process payments. We do not store your full credit card number — Stripe handles that directly and shares with us only what's needed to manage your subscription (e.g. plan, status, billing dates).

3. How we use this information

• To operate the booking, scheduling, and calendar-sync features
• To send appointment confirmations and reminders (SMS/email)
• To follow up with leads who haven't yet booked, on the schedule a contractor configures
• To process subscription payments and manage billing
• To maintain the security of accounts and prevent abuse

4. Who we share it with

We share information with the service providers that power Onhook, and only as needed for them to do their job:

• Supabase — hosts our database and handles account login
• Stripe — processes subscription payments
• Twilio — delivers SMS text messages
• Resend — delivers transactional email
• Google — calendar sync, only for contractors who connect it

We do not sell personal information to third parties.

5. Text messages and consent

Leads are only sent SMS messages if they've given consent to do so (e.g. by checking a box on a booking or quote form). Reply STOP to any message at any time to opt out immediately; reply HELP for support. Message and data rates may apply.

6. Data retention and deletion

We retain account and appointment data for as long as an account is active, plus a reasonable period afterward for recordkeeping. To request deletion of your data, contact us at [SUPPORT EMAIL].

7. Your rights

Depending on where you live, you may have rights to access, correct, or delete your personal information, or to object to certain uses of it. Contact us at [SUPPORT EMAIL] to exercise these rights.

8. Children

Onhook is not directed to children under 16, and we do not knowingly collect information from them.

9. Changes to this policy

We may update this policy from time to time. We'll update the "Last updated" date above when we do.

10. Contact us

Questions about this policy? Email us at [SUPPORT EMAIL].